Shipping Policy
Shipping Policy of googi googi
At googi googi, we're dedicated to delivering your favorite bird-themed apparel with care and eco-friendliness.
How googi googi's eco-friendly items are Fulfilled
As a small, family-run business committed to bird conservation, we want to share with you not just our products but the story and heart behind each shipment. We work with made-to-order fulfillment partners with facilities internationally! Using a made-to-order model, we ensure each piece of clothing is crafted and shipped with care from the facility nearest to you, reducing production waste and environmental footprint travel distance.
Processing and Delivery
- Processing Times: Orders are processed within 2–5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Estimated Delivery Times: For EU destinations, delivery typically takes 3–5 business days after shipping. For international destinations, delivery times vary based on location. Below are estimated shipping times for some popular non-EU destinations:
- United States: 11–14 business days
- Canada: 10–13 business days
- Australia: 28–30 business days
- New Zealand: 12–22 business days
- Japan: 12–14 business days
- Switzerland: 6–9 business days
- Norway: 8–11 business days
- Please note that for non-EU destinations, any customs duties or import taxes, if applicable, will be the customer’s responsibility.
Flat Rate & Free Shipping
- EU Shipping: We offer a flat shipping rate of €6.99 per order within the EU, regardless of your location.
- Free Shipping: Enjoy free shipping on all EU orders over €100.
- Worldwide Shipping: For orders outside the EU, we offer a flat shipping rate of €9.99. Shipping times vary depending on the destination.
A Note on Size and Color
- As we strive for the good customer experience, we remind you to double-check our size chart before ordering, to avoid unnecessary returns or exchanges. Slight color variations between the website images and the actual product are natural, as screen settings and lighting can affect color perception.
Understanding the Challenges of Made-to-Order
- Our sustainable, made-to-order approach allows us to ship internationally with minimal inventory, reducing both waste and travel distance. Each product is sent to a nearby production center after we have received the placed order - just like custom made products. This approach is a bit more costly on us, but more sustainable for environment and aligned with our core values, but it also means that returns or exchanges can be more challenging. We ask for your understanding and hence we remind you to double-check our size chart before ordering.
Tracking Your Order
- You’ll receive a tracking link via email when your order is on its way. For any tracking or shipment queries, contact us at help@googigoogi.com.
Address Accuracy and Delivery Issues
- Please ensure your delivery address is correct when placing your order. If there was a mistake in your delivery address, we can send a replacement order, but the shipping will be at your own cost.
- If your order hasn't arrived within the estimated time, check with your local post office and neighbors first.
- If the shipping address was correct and the package wasn’t at the post office or with your neighbors, contact us at help@googigoogi.com with your order number.
Returns, Refunds, and Exchanges
For information about our Return & Refund policy, please refer to its detailed page.
Your Role in Our Mission
By choosing googi googi, you’re not just buying a piece of fashion; you’re supporting our mission and contributing to the conservation of birds. We thank you for your understanding and patience with our shipping process and policies.
Questions and Support
Should you have any questions about shipping, or if you need assistance with your order, please reach out to us at help@googigoogi.com. Your satisfaction is at the heart of what we do. We're here to ensure your shopping experience is as smooth and enjoyable as possible.