FAQs
Frequently Asked Questions at googi googi
Helping You and Our Feathered Friends, One Question at a Time
1. What is googi googi's mission?
googi googi combines a passion for fashion with a commitment to bird conservation. As a family-run brand from the Netherlands, we offer stylish, eco-friendly apparel featuring unique bird designs. We donate 10% of our net profits to bird conservation efforts globally, striving to protect endangered species and their habitats.
2. Why choose googi googi for eco-friendly apparel?
Our products are crafted with sustainability in mind, using eco-friendly materials that are at least 70% organic or recycled. We adhere to eco-friendly practices across production and packaging, partnering with suppliers who share our commitment to the environment and ethical workplace standards.
3. How does googi googi approach product fulfillment?
At googi googi, we use a made-to-order fulfillment model, meaning each product is individually crafted upon your order. While this approach extends the fulfillment process slightly, it's a choice that significantly reduces waste and minimizes our carbon footprint by utilizing the nearest fulfillment facility to you. This method ensures our products are not only made ethically and sustainably but also emphasizes that the slight wait is a positive contribution towards protecting our planet. Your patience supports a more sustainable fashion industry.
4. What materials are used in googi googi products?
Our apparel is made from eco-friendly materials, including organic and recycled fabrics that meet the highest standards of sustainability, certified by GOTS, OCS, GRS, or RCS. Our embroidery threads are Oeko-Tex™ certified, ensuring a reduced environmental impact.
5. How can I ensure I select the right size and color?
Please refer to our detailed size guide available on each product page. We strongly recommend checking our size guide and measuring one of your favorite sweatshirts, hoodies, or T-shirts at home to ensure a perfect fit, helping you avoid international returns. While we strive for color accuracy, slight variations may occur due to lighting and screen settings.
6. What are googi googi's shipping rates and policies?
We currently ship to all EU countries. Enjoy a flat EU-wide shipping rate of €6.99, or free shipping on orders above €100. Orders are processed within 2–5 business days, including production and fulfillment. Once shipped, orders typically arrive within 3-5 business days to most EU destinations. See our Shipping Policy.
*We now also ship worldwide! For orders outside the EU, we offer a flat shipping rate of €9.99. Shipping times vary depending on the destination. Here are estimated shipping times for some popular non-EU destinations:
Please note that for non-EU destinations, any customs duties or import taxes, if applicable, will be the customer’s responsibility.
7. How can I change or cancel my order?
Order changes or cancellations can be made within a short timeframe after placing an order. Please contact us promptly at help@googigoogi.com for assistance.
8. What is your return and refund policy?
Returns and exchanges are possible within 30 days of receipt for items in their original condition, shipped back to our location in the Netherlands at customer's own responsibility. We aim to process refunds within 14 business days after inspecting the returned item. See our Return & Refund Policy.
9. How can I contact googi googi?
For any inquiries, email us at help@googigoogi.com. We strive to respond within 24-48 hours. Follow us on Instagram and join our newsletter for the latest updates.
10. How can I stay informed about new releases and conservation efforts?
Join our newsletter and follow us on social media for the latest updates on our new releases and contributions to bird conservation.
Thank you for supporting our mission at googi googi. Together, we're making a difference for endangered birds and the planet.